Visualizing a modern deskphone

At Podium, we offer a VOIP solution for local businesses. Within our phones product team, we wanted to research potential capabilities with emerging voice technology. As the designer, my task was to reimagine desk phones with modern features like multi-touch, voice control, and AI agents.

Turning Over Rocks

With design, you don't always know something until you try it. I like to call this "turning over rocks."

By rigorously testing our prototypes on the actual hardware, we gained valuable insights and sharpened our perspectives on the finer details. For example, after a few days of interacting with the touchscreen, we realized that right-edge navigation was the best way to orient the app. This is why I love prototyping. It helps teams have conversations and develop opinions with conviction.